Need a hand? Three doors, one human.
TLL is small. The editor answers email personally. Pick the door that fits and we will get back within 48 hours, or 4 hours if it's safety-critical.
Response times: editorial 48h · takedowns + safety 4h · press 3 business days
Story correction or note
Spot a fact that's off, a name we misspelled, a date that doesn't add up? Tell us. We fix factual notes within 24 hours.
hello@thatlayover.life →Delete my account
You can also go to Account → Settings → Delete Account. Stories, passport, and pets removed within 30 days. Offsite archive purged within 90.
hello@thatlayover.life →DMCA-style takedown
If content on TLL infringes your copyright, include contact info, the URL of the infringing content, identification of your work, and a good-faith statement. We act within 7 days.
hello@thatlayover.life →Appeal an editorial decision
Content removed or account suspended and you think we got it wrong? A different editor reviews. Within 14 days. Final decision is binding.
hello@thatlayover.life →Press inquiry
Journalists writing about TLL or the people on it. We respond within 3 business days. Founder available for comment on travel-writing-and-AI questions.
hello@thatlayover.life →Partnership or sponsored story
Tourism boards, brands, and hotels. All paid placements are disclosed inline. No hidden sponsored content, no surprise advertorial. We only partner with brands our readers would buy from.
hello@thatlayover.life →Most questions are already answered.
The FAQ has the twelve questions first-time visitors send us: who can submit, how editorial works, what membership unlocks, and how we keep stories human. Worth a 90-second skim before you email.
Read the FAQ →Community guidelines, in plain words.
What we welcome, what we don't allow, how reports work, and what happens if you break the rules. Borrowed from Instagram and Pinterest, written in TLL voice.
Read the guidelines →For anything else: hello@thatlayover.life
Run by Nancy Carleton from Copenhagen, Denmark. A human will write back, usually the same day.
For severe enforcement appeals (permanent bans), appeals can also be made via direct mail to Nancy Carleton in Copenhagen (address on request).